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A well-run office is one with rules and regulations to ensure quality and safety, much like any well run high-profile corporation.  Take a big-name bank for example.  We're certain you'd want to deposit your money in a well-organized bank with well-defined bank policies that you can rely on and feel safe about.

Our office has developed policies and continuously refined them to facilitate a smooth, well-run, problem-free establishment.  That way we can better serve you and your loved ones with personalized, efficient, quality dentistry.

An example:

When you take an appointment with your dentist, you're reserving his or her time.  In effect, you're "renting" time.  Only by devoting time can your dentist or hygienist perform a necessary dental procedure.  If you cancelled your appointment without adequate notice (48-72 hours), or just plain didn't show up, then your dentist is unemployed during that amount of time without compensation.  Furthermore, the nurses and secretaries will still be paid by the dentist.  Therefore you are responsible to pay for that time that you reserved.

You might ask, "Well, how does that serve me better?"

The answer:

If we could not rely on a patient showing up for an appointment, then we would be forced to appoint two or three patients at the same time.  That way, if one or two patients didn't show up, there would still be another patient to fill the dentist's time.

But what happens if both or all three patients showed up?  The dentist's time would be split between three patients instead of one, and neither patient would receive the best possible service.  They'd be rushed through.  This would constitute over-booking.  A dentist much like any other surgeon cannot be in two places at the same time and deliver proper service.  Therefore booking one patient at a time in an organized and reliable manner gives you the attention you deserve and the quality service you expect.

As you read over the policies, remember that their ultimate purpose is always to allow us to better serve you and your family in the best possible way.

Please see the forms page for our Office Policies